Run every stay
from one place.
From reservation to checkout, Elersa connects your guests, rooms, payments, access, Wi-Fi, POS and operations in one place — with the repetitive work automated.
Emma Langford checked in
Room 408 · 3-night stay
Powered by Elersa Automation
Everything behind a great stay, connected.
Most hotels run reservations, access control, Wi-Fi and payments in separate systems. Elersa brings them together — so data flows where it needs to and nothing falls through the cracks.
Emma Langford
Room 408 · 3 nights · VIP Gold
Res #8472 · 6–9 Jul
King Suite · Occupied
Key card + Mobile key
Room-408 · Auto-provisioned
Restaurant £86.40 · Bar £24.00
****4829 · Folio open
Welcome · Pre-departure pending
Offered · Awaiting response
One platform. The entire guest journey.
Elersa follows the guest from the moment they book to the moment they leave — automating the operational work at every stage.
- Reservation received from any channel
- Guest profile matched or created
- Pre-arrival communication sent automatically
- Room upgrades and extras offered
Reservation confirmed
Confirmation #8472 sent to guest
Guest profile linked — 2 previous stays
Room type: King Suite (upgrade offered)
Pre-arrival email scheduled for 48hrs before
- Room assigned from available inventory
- Registration and payment processed
- Wi-Fi credentials provisioned for room
- Door access credentials provisioned
Check-in completed
Room 408 assigned — Floor 4, King Suite
Card ****4829 authorised
Wi-Fi: Room-408 network activated
Door access: Key card + mobile key issued
- Guest spend tracked across POS outlets
- Housekeeping and service requests managed
- Room access and Wi-Fi remain active
- Communications and preferences recorded
Stay in progress
Restaurant charge: £86.40 posted to folio
Housekeeping: Stayover clean completed
Late checkout offered — awaiting response
Preference noted: extra pillows for next stay
- Final bill aggregated and settled
- Door access and Wi-Fi credentials expired
- Guest history and preferences saved
- Post-stay feedback and future engagement
Checkout processed
Final folio: £1,247.80 — settled
Door access expired for Room 408
Wi-Fi credentials deactivated
Post-stay email scheduled
- Reservation received from any channel
- Guest profile matched or created
- Pre-arrival communication sent automatically
- Room upgrades and extras offered
Reservation confirmed
Confirmation #8472 sent to guest
Guest profile linked — 2 previous stays
Room type: King Suite (upgrade offered)
Pre-arrival email scheduled for 48hrs before
Know the guest,
not just the booking.
Every guest interaction, preference, allergy, spend record and stay history lives in one profile. Your team sees the full picture the moment a guest walks in.
Stay history across visits and properties
Preferences, allergies and special dates
VIP tiers from Standard to Diamond
Staff notes with internal and shared visibility
Connected services — access, Wi-Fi, POS, messages
Emma Langford
sarah.mitchell@email.com · United Kingdom
Preferences
High floor, quiet side
Extra pillows
Vegetarian breakfast
Late checkout when available
Connected services
Door access
Key card + Mobile
Guest Wi-Fi
Room-408
POS spend
Restaurant, Bar
Messages
Welcome message
Your hotel keeps moving — without another task for the front desk.
Connect triggers to actions across your property. When something happens in Elersa, the next steps follow automatically.
Guest checks in
Provision room Wi-Fi
Room-408 network activated
Create door access
Key card + mobile key issued
Send welcome message
Via SMS or WhatsApp
Update stay status
Reservation → Checked In
24 hours before checkout
Offer late checkout
Message sent to guest
If accepted → charge guest
Late checkout fee added to folio
Extend door access
Credentials updated to new time
Notify housekeeping
Cleaning schedule adjusted
Room marked clean
Notify front desk
Room available for assignment
Update room board
Status → Clean & Vacant
Release for next arrival
Auto-assign if guest waiting
Built for hotels that take operations seriously.
Property Operations
Reservations, front desk, room management and housekeeping — the operational backbone of your hotel.
- Reservation calendar & availability
- Front desk arrivals and departures board
- Room board with live status per floor
- Housekeeping task management & inspection
Guest Experience
Rich guest profiles, communications, preferences and upsells that help your team deliver personal service.
- Guest profiles with VIP tiers
- Stay history and preference tracking
- Messaging via SMS, WhatsApp and email
- Upsells, upgrades and premium experiences
Access & Connectivity
Smart lock integration and guest Wi-Fi provisioning that activate at check-in and expire at checkout.
- Door credentials — key card and mobile key
- Wi-Fi auto-provisioning per room
- Automatic expiration at checkout
Food, Beverage & POS
Restaurant, bar and spa charges posted directly to the guest folio.
- Elersa POS — built for hospitality
- Charges linked to guest and room
- Multi-outlet support
Payments & Revenue
Integrated billing, folio management and payment processing.
- Guest folios and split billing
- Integrated payment processing
- Ancillary revenue from upsells
Automation
Connected workflows that remove repetitive tasks from your team's day.
- Trigger-based automation rules
- Cross-system actions
- Scheduling and conditional logic
See your property at a glance.
Arrivals, departures, room status, housekeeping and occupancy — everything your front desk needs, in real time.
Today — 6 Jul 2026
4 arrivals · 2 departures · 87% occupancy
Today's arrivals
Room board
Works with the technology already inside your hotel.
Elersa connects to smart locks, Wi-Fi systems, payment processors, POS, OTA channels and communication platforms — so your existing infrastructure works harder.
Access & Smart Locks
Digital key and door credential management. Provision at check-in, expire at checkout.
Wi-Fi & Internet
Guest network provisioning and captive portal management. Auto-configured per room.
Payments
Payment processing and gateway integrations for seamless guest billing.
Point of Sale
Elersa POS and third-party POS systems. Charges posted to the guest folio.
Channels & Distribution
OTA connections — Booking.com, Expedia, Airbnb — with rate and availability sync.
Communications
SMS, WhatsApp and email messaging for guest and operational communications.
Your guests shouldn't see your hotel technology.
Your team shouldn't have to fight it.
See how Elersa connects the systems behind every stay — in a 30-minute personalised walkthrough.