Guest Experience
Reach guests at the right moment.
Automated messages triggered by the guest journey — not by someone remembering to send them. Email, SMS, and WhatsApp from one system.
Journey-triggered
Messages that follow the stay, not a schedule.
Each message fires at the right point in the guest lifecycle. No manual sends, no forgotten follow-ups.
Pre-arrival email
Room details, directions, early check-in offer
Welcome SMS
Wi-Fi code, breakfast hours, concierge contact
Late checkout offer
Extend your stay until 2pm for £25
Thank you email
Feedback link, loyalty points summary, return offer
Guest message timeline
Multi-channel
One system, every channel.
Guests choose how they want to hear from you. Elersa delivers on their terms.
Rich HTML templates for pre-arrival, invoices, and post-stay.
SMS
Short, timely messages — door codes, checkout reminders, offers.
Two-way conversations on the guest's preferred channel.
- Automated messaging across the guest journey
- Journey-triggered sends (not cron-based)
- Guest-preferred channel selection
- Customisable message templates
- Delivery and open tracking